Introduction
This page lists the third-party sub-processors that helpful bits GmbH uses to provide the CrispDemo service to users in the EU/UK.
Each entry below names the provider, what it does for CrispDemo, where it processes data, and links to its privacy and data-processing terms.
Current Sub-processors
Stripe
Purpose: Payment processing services
Data Processing Regions: United States, European Union
Legal Documents:
Transfer Safeguards: EU operations processed in-region; for transfers to the US, Data Privacy Framework participation and Standard Contractual Clauses with supplementary measures
Google (Gemini, Gemini text-to-speech, Lyria)
Purpose: For requests made through CrispDemo's server: narration text-to-speech from the narration text, music generation from a short music brief, and review of the finished video, which can show parts of your recordings and screenshots. Google does not receive your recordings, frames, or screenshots from CrispDemo
Data Processing Regions: Provider infrastructure; processing may involve international transfers
Data Usage: When you use your own Gemini API key, the desktop application sends requests directly to Google instead of through CrispDemo's server; your agreement with Google applies to that use.
Legal Documents:
Transfer Safeguards: Applicable Google data-processing and international-transfer terms depend on the configured Gemini service and processing location
Hetzner
Purpose: EU server hosting: API, PostgreSQL database, and website, for users outside North America
Data Processing Regions: European Union
Legal Documents:
Transfer Safeguards: EU-hosted processing; applicable contract and data-processing terms govern support and any ancillary transfers
InterServer
Purpose: US server hosting: API, PostgreSQL database, and website, for users in North America
Data Processing Regions: United States
Data Usage: InterServer publishes its Data Processing Agreement within its Terms of Service.
Legal Documents:
Transfer Safeguards: The provider publishes a Data Processing Agreement and an EU-U.S. Data Privacy Framework statement; applicability depends on the contracted service
Cloudflare
Purpose: DNS, edge proxying and security, TLS certificate DNS validation, and the country lookup used to choose a US or EU server
Data Processing Regions: Global edge network
Legal Documents:
Transfer Safeguards: Applicable data-processing and international-transfer terms depend on the configured Cloudflare services and account contract
Auth0
Purpose: Sign-in with Google, GitHub, Microsoft, Apple, or OpenAI accounts
Data Processing Regions: European Union (EU tenant)
Legal Documents:
Transfer Safeguards: Standard Contractual Clauses, EU data residency available
Mailgun
Purpose: Delivery of internal operational alerts to CrispDemo staff, which can include an account ID
Data Processing Regions: United States, European Union
Legal Documents:
Transfer Safeguards: Standard Contractual Clauses with supplementary measures
Changes to Sub-processors
We will notify customers of any changes to our sub-processors list at least 30 days in advance. Customers can object to the use of a new sub-processor within this notice period.
Contact
If you have questions about our sub-processors, please contact us at legal [at] crispdemo.com.